Privacy Policy

Freedom Behavioral Health Solutions, including affiliated clinic locations and brands such as Responsive Centers where applicable, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our online forms, contact us, or use our digital services.

This Privacy Policy applies to information collected through our website and related online services. It does not replace or limit any separate Notice of Privacy Practices that may apply to protected health information under HIPAA when you become a patient or receive healthcare services from us.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you fill out a form, request an appointment, contact us, call us, or otherwise communicate with us, we may collect information such as:

Name
Email address
Phone number
Preferred clinic location
Requested service or reason for contacting us
Appointment preferences
Insurance-related information, if submitted
Any other information you choose to provide

Please do not submit sensitive medical information through general website forms unless the form specifically asks for it and is intended for that purpose.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
General location information based on IP address
Interactions with forms, buttons, phone links, or other website features

We collect this information through cookies, pixels, tags, analytics tools, and similar technologies.

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help the site function, understand how visitors use the site, measure marketing performance, and improve our online experience.

We primarily use Google tracking tools, such as Google Analytics, Google Tag Manager, and Google advertising-related services. We may also occasionally use Meta tracking tools, such as the Meta Pixel, to measure advertising performance or improve the relevance of our outreach.

These tools may collect information about your visits to our website and your interactions with our online content. This information may be used for analytics, measurement, advertising, remarketing, fraud prevention, and service improvement.

You can manage your cookie preferences through our cookie banner or cookie settings link. Depending on your location and applicable law, you may have the right to opt out of certain types of tracking, including the sale or sharing of personal information for cross-context behavioral advertising.

3. How We Use Information

We may use the information we collect to:

Respond to your inquiries
Help schedule or coordinate appointments
Route your request to the appropriate clinic or team
Provide, operate, and improve our website
Understand website traffic and visitor behavior
Measure marketing and advertising performance
Improve our services, communications, and user experience
Detect, prevent, and address technical issues, fraud, or security concerns
Comply with applicable laws, regulations, and legal obligations

We do not use website tracking tools to intentionally collect protected health information for advertising purposes.

4. How We Share Information

We may share information with trusted service providers and vendors that help us operate our website, manage forms, provide analytics, support advertising, host our website, improve security, or communicate with visitors.

These providers may include, as applicable:

Website hosting and security providers
Form and website platform providers
Analytics providers, including Google
Advertising and measurement providers, including Google and, occasionally, Meta
Email, phone, scheduling, or customer communication vendors
Professional advisors, legal counsel, or compliance support providers

We may also disclose information when required by law, regulation, legal process, or to protect our rights, safety, patients, staff, or the public.

5. Google and Meta Tracking

We use Google tools to understand website performance, measure marketing activity, and improve user experience. Google may process information collected through our website in accordance with its own policies and terms.

We may occasionally use Meta tools, such as the Meta Pixel, to measure advertising performance or understand how users interact with our website after seeing or clicking an ad. Meta may process information collected through these tools in accordance with its own policies and terms.

You can manage certain Google advertising settings through your Google account and browser settings. You can also manage cookie preferences on our website through our cookie banner or cookie settings link.

6. Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Know what personal information we collect
Request access to personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses or disclosures of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights

To exercise these rights, you may contact us using the information listed in the “Contact Us” section below.

7. California and U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another state with an applicable consumer privacy law, you may have additional rights under state privacy laws.

For California residents, “sharing” may include disclosing personal information to third parties for cross-context behavioral advertising. Some analytics and advertising technologies may be considered a “sale” or “sharing” under California law, even if no money is exchanged.

You may opt out of the sale or sharing of your personal information by using our cookie preference tools, selecting the applicable “Do Not Sell or Share My Personal Information” option where available, or contacting us directly.

We also aim to honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law.

8. Categories of Personal Information We May Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Identifiers, such as name, email address, phone number, IP address, or online identifiers
Internet or electronic network activity, such as browsing behavior, pages visited, referring website, and interactions with our site
Geolocation information, such as general location inferred from IP address
Commercial or service-related information, such as services you inquire about or clinic location preferences
Inferences, such as general interests or likely service needs based on website interactions

We collect this information for the purposes described in this Privacy Policy, including responding to inquiries, operating the website, analytics, security, service improvement, and advertising measurement.

9. Sale or Sharing of Personal Information

We do not sell personal information in the traditional sense of exchanging it for money.

However, some state privacy laws define “sale” or “sharing” broadly. Under those definitions, our use of certain advertising, analytics, remarketing, or measurement tools may be considered a sale, sharing, or targeted advertising activity.

You may opt out of these activities through our cookie banner or cookie settings link.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the reason it was collected, legal obligations, security needs, and operational requirements.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online system, or method of transmission is completely secure. We cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

13. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate consent. If you believe a child has provided us with personal information through our website, please contact us.

14. HIPAA and Healthcare Information

As a healthcare provider, we may be subject to HIPAA and other healthcare privacy laws when we collect, use, or disclose protected health information in connection with patient care.

Information you provide as part of treatment, payment, healthcare operations, or patient services may be governed by our HIPAA Notice of Privacy Practices rather than this website Privacy Policy. If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Updated” date below. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Freedom Behavioral Health Solutions
Website: https://freedombhs.com
Email: info@freedombhs.com

If you are contacting us about a privacy rights request, please include enough information for us to verify and process your request. Please do not include sensitive medical information in general privacy request emails unless specifically requested.

Updated 6-16-2026